disappearing outlook alerts

The Mysterious Disappearing Outlook Desktop Alerts

A recurring issue we have encountered at several of our clients is that of Outlook desktop alerts which suddenly stop firing.  As you can imagine this leaves users frustrated and could lead to missed deadlines and less than optimal communications.  While not exhaustive here are a couple of tips to identify the root cause of these missing notifications.

One – Perhaps the most obvious is to verify that Desktop Alerts are enabled within your Outlook Options.  Sounds silly but it’s always good to start at the easiest possible solution.  Assuming they are turned on in Outlook you should also verify that Alerts and Notifications are enabled within Windows.  Turned on in Windows?  Toggle the settings on and off and try again.

Two – Are you a Skype for Business user?    Whenever you set your Skype for Business  presence to “Do not disturb” all popup notifications are disabled including those for Outlook.  This is, obviously, a solution which only applies in one of those situations where the lack of notification issue isn’t consistent.

Three – Have you modified the location of the Outlook shortcut created by the original Office install?  When initiating alerts, Windows looks for the default start menu location for the Outlook shortcut.  If it doesn’t find the shortcut in that location than notifications will not work.  It is possible this bug will be fixed in future updates, but if you run into issues with alerts it is worth checking this as the culprit.

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Mike is a Senior Engineer for Adaptive’s Professional Services Team. He has worked in the field of legal IT for over 10 years including an AMLaw200 law firm. He is skilled in evaluating, recommending, designing and deploying highly available infrastructure including security, backup/recovery, remote access, virtualization, wireless, storage, and business system solutions for companies within the legal industry. His focus is on desktop deployments.

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