News & Tips for Legal IT Professionals

Adobe Acrobat Reader: Disable Protected Mode Registry Key

By Dean Bartholomew | January 2, 2014

For WorkSite integration to work, you must disable protected mode in adobe.  Change the 10.0 to the appropriate version. [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged] “bProtectedMode”=dword:00000000

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SQL Server Error 15023: User already exists in current database

By Dean Bartholomew | October 20, 2013

This error occurs when users in a database are orphaned. Orphaned users are those users for which there is no login id associated with the database user.  This is a common occurence after restoring a database from a backup from one server to another.  Here’s the fix – run this query within the affected database. EXEC sp_change_users_login ‘Update_One’,…

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FileSite profile dialog pop-up when filing email

By Dean Bartholomew | October 10, 2013

We’ve had several firms contact us regarding the profile form displaying in FileSite when a user attempts to file a message to a folder.  All of the metadata looks complete and they want to know why the profile still displays and users have to click Save. The issue is that the folder to which the users…

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SQL Server Transaction Log Full?

By Dean Bartholomew | September 19, 2013

Transaction logs run out of space for various reasons – most commonly due to long running transactions that grow the log beyond the space available.  This typically results in a SQL Server Error 9002.

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